FAQs

Ordering and payment

What payment methods do you take?
Checkout runs on Stripe, which accepts major credit and debit cards. Card details go straight to Stripe — we never see or store your card number. Prices are in US dollars.

Is sales tax included in the price?
No. Sales tax is calculated at checkout where it applies, and shown to you before you pay. Import duties are already included in the item price, so nothing extra is due on delivery.

Can I cancel or change my order?
Within 24 hours of placing it, yes — email support@jollylanes.com. After that the order is usually already with the warehouse and you will need to use the returns process.

Shipping

How long will it take?
3–5 business days to process, then 8–12 business days in transit: 11–17 business days in total. Orders placed after 6:00 PM MT start counting the next business day.

Where does it ship from?
From our manufacturing partner's warehouse in China, direct to your address. We do not hold stock in the United States.

What does shipping cost?
$7.95 flat, or free once your order total after discounts reaches $60.

Do you ship to Alaska, Hawaii or military addresses?
No. We ship to the 48 contiguous states only. Alaska, Hawaii, Puerto Rico, US territories and APO/FPO/DPO addresses are not served, and checkout will not offer a rate for them.

Do you deliver to P.O. boxes?
Yes. Those orders go by USPS, since FedEx does not deliver to P.O. boxes.

Sizing and the packs

How do I know what size to order?
Size ranges are set per style, not across the whole store. Use the size selector and the measurements on the product page for the specific item you are looking at. Many styles run Medium through XX-Large, and a number of quarter zips, joggers and tees come in big and tall.

Can I choose the colors in a multipack?
Only from the combinations listed. Multipacks are sold as fixed color sets — for example a six-pack of crew socks may be listed as three black and three dark gray. What you see in the color selector is what is available.

Returns

What is the return window?
30 days from the day your parcel is delivered.

Who pays for the return?
We do. Email us and we send a prepaid label. There is no restocking fee. The original $7.95 shipping charge is not refunded on change-of-mind returns.

How long until I get my money back?
We issue the refund 5–7 business days after the warehouse receives the item; your bank then takes a further 3–10 business days to post it.