Refund policy

Last updated 15 September 2026. Jolly Lanes is the store name of North Post E-commerce LLC. All timeframes below are counted in business days.

The short version

  • You have 30 days from the day your parcel is delivered to start a return.
  • We pay the return shipping — we email you a prepaid label.
  • There is no restocking fee.
  • The original $7.95 shipping charge is not refunded when you return an item because you changed your mind. If the item was faulty or we sent the wrong thing, we refund it.

What we can take back

Items must be unworn, unwashed and unused, with the original tags attached and in the original packaging, including any accessories that came with them. Socks, underwear and other intimate items can only be returned if the sealed packaging has not been opened — this is a hygiene rule, not a technicality we use to refuse returns.

If an item arrived faulty, damaged or is not what you ordered, none of the conditions above apply. Send us photos and we will make it right.

How to start a return

  1. Email support@jollylanes.com within 30 days of delivery. Put your order number in the subject line.
  2. Tell us which item you are returning and why. For a faulty or incorrect item, attach photos.
  3. We reply within 24 hours (Monday to Friday) with a prepaid return label and the return address.
  4. Pack the item, attach the label, and drop it at the carrier.

Where returns go

Returns go to our US returns address:
1276 S 500 W, Salt Lake City, UT 84101, United States

Please do not send anything back before emailing us — parcels that arrive without a return authorization can take much longer to match to your order.

When you get your money back

Stage Time
We issue the refund after the warehouse receives the item 5–7 business days
Your bank or card issuer posts it to your account a further 3–10 business days

Refunds go back to the original payment method. We cannot refund to a different card or account.

Exchanges

We exchange for a different size or color when the item you want is available. Email us and we will tell you what we can swap it for. If the replacement is not available, we refund instead.

Cancelling an order

You can cancel within 24 hours of placing the order, at no cost, by emailing support@jollylanes.com. After 24 hours the order is usually already being picked at the warehouse, and you will need to use the returns process above instead.

Contact

North Post E-commerce LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States (registered address — not a returns address)
Returns address: 1276 S 500 W, Salt Lake City, UT 84101
Email: support@jollylanes.com
Phone: +1 719 265 2149