Shipping policy
Last updated 15 September 2026. Jolly Lanes is the store name of North Post E-commerce LLC. Every timeframe on this page is counted in business days (Monday to Friday, excluding US federal holidays), not calendar days.
Where your order ships from
We do not hold stock in the United States. Orders are picked, packed and dispatched from our manufacturing partner's warehouse in China and sent to you directly. Our registered address in Albuquerque, New Mexico is an administrative address only — there is no store, showroom or warehouse there, and packages cannot be collected from it.
How long it takes
| Stage | Time |
|---|---|
| Processing (picking, packing, dispatch) | 3–5 business days |
| Transit to your address | 8–12 business days |
| Total, order to doorstep | 11–17 business days |
Orders placed after 6:00 PM MT, or on a weekend or US federal holiday, start their processing clock on the next business day. Customs inspection, severe weather and carrier delays sit outside our control and can add time to the transit window.
What shipping costs
- $7.95 flat rate on every order.
- Free once your order total reaches $60. The $60 threshold is measured on the order total after any discount code is applied, and before shipping and tax.
Where we ship
We ship to the 48 contiguous United States only. We are not able to deliver to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, other US territories, or military APO, FPO and DPO addresses. If you enter one of these addresses at checkout, no shipping rate will be offered and the order cannot be completed.
Carriers and P.O. boxes
We ship with USPS and FedEx. P.O. box addresses are accepted — those orders travel by USPS, because FedEx does not deliver to P.O. boxes. You do not need to choose a carrier; we route the parcel based on the destination address.
Duties and tax
Import duties are already included in the price you see, so there is nothing extra to pay when the parcel is delivered. Sales tax is calculated at checkout where it applies and is shown to you before you pay.
Tracking
You will get a confirmation email when you place the order and a second email with a tracking number once the parcel has left the warehouse. Tracking can take 2–3 business days to start showing movement after the number is issued.
Wrong address, missing parcel, damage in transit
Email support@jollylanes.com within 24 hours of ordering if your address is wrong — after that the order is usually already with the warehouse. If tracking shows delivered but the parcel is not with you, or it arrives damaged, email us with your order number and photos and we will work it out with you.
Contact
North Post E-commerce LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: support@jollylanes.com — we reply within 24 hours, Monday to Friday
Phone: +1 719 265 2149